Requests
A Request is a solicitation created by a user to require the creation, modification, or review of Scripts or Rules within the system. It represents a human-driven workflow aimed at managing changes to control and audit logic.
What it is used for
- Request the creation of new Scripts
- Request the creation or modification of existing Rules
- Document adjustment requests related to control logic
- Centralize communication between functional and technical teams
- Maintain traceability of decisions and requested changes
Request fields
| Field | Description |
|---|---|
| Type | Type of request: Script or Rule |
| Title | Descriptive name for the request |
| Description | Details of the requested change, objective, and functional context |
| Users | Users associated with the request (owners, reviewers, or participants) |
| Tags | Free-form tags for classification and search |
| Comments | Space for exchanges between users, with the ability to attach files |
All these fields are filled in manually when creating the request from the interface.
Inputs and outputs
Inputs:
- Selection of the type (Script or Rule)
- Information entered by the user
- Comments and attached files
- Associated users
- Classification tags
Outputs:
- Request registered in the system
- History of comments and decisions
- Documented change request
- Subsequent implementation (outside the scope of the request)
info
The Request does not execute changes automatically; its outcome is the management of the requirement.
Statuses
| # | Status | Description |
|---|---|---|
| 1 | Pending | Request created, awaiting initial review |
| 2 | In progress | Request under analysis or implementation |
| 3 | In review | Request undergoing validation |
| 4 | Closed | Request completed (approved, rejected, or cancelled) |
Available actions
- Create request
- Assign users
- Add comments
- Attach files
- Approve or reject
- Mark as implemented
- View history
Traceability
Each request records:
- Requesting user
- Creation date
- Request type (Script or Rule)
- Requested changes
- Comments and decisions
- Involved users
- Attached files
- Closure or implementation date
Relationship with other modules
- Requests changes to Scripts
- Requests changes to Rules
- May lead to adjustments that indirectly impact Jobs
- Managed according to permissions defined in Roles